Wednesday, January 23, 2019 you are here :Offerings»Enterprise Email»Enterprise Email In-Depth
Despite the increasing sophistication of anti-spam defenses that most organizations have deployed, one-third of decision makers in mid-sized and large organizations believe that spam and malware will become a worse problem over the next to three years, as shown in the following figure. Interestingly, while one-half believe that the status quo will be maintained, only one in seven has an optimistic view of the future of the spam threat. Smaller organizations are decidedly less optimistic about the long-term prospects for spam remediation: 40% of decision makers in smaller organizations believe spam will become a worse problem during the next two years, while only 27% of their counterparts in larger organizations believe spam will get worse.

Managing network systems, particularly messaging security, is not easy: research shows that maintaining security and compliance, proactive monitoring and other tasks is viewed to be difficult or very difficult by nearly one-half of messaging decision makers. Even for tasks that fewer decision makers consider to be difficult, a significant proportion still find that there is difficulty associated with managing the IT infrastructure.

Aside from the level of simplification that a SaaS email system will provide, the cost savings are significant in two ways:
  • First, of all of the costs associated with managing a security infrastructure, labor is the only cost that will continue to increase over time. A SaaS security solution’s ability to eliminate most of the labor involved in managing security will have increasing benefits over time as labor rates increase. This is a particularly important consideration in markets with very high labor rates.
  • Second, the significant amount of labor that is freed up as a result of using a SaaS provider means that this IT staff time is now available for other projects and initiatives that can provide more value to an organization. For example, using additional IT staff time to improve an organization’s customer service experience or shorten account receivables wait times could be a much better use of these IT resources than managing spam filters and other parts of the security infrastructure.
Osterman Research built a cost model that allows a thorough analysis of the costs involved in managing an on-premises security infrastructure. The elements in the cost model permit testing of various scenarios based on a variety of factors, including the level of support provided to end users, the industry in which an organization operates, whether or not downtime should be included in the analysis, anticipated increases in spam, and a variety of other factors. Using the model, we have developed comparisons for various security deployment scenarios, as shown in the following examples.

Difficulty of Managing Aspects of the IT Infrastructure
(% Responding Difficult or Very Difficult)

Attribute %
Maintaining configuration security and compliance 48%
Proactively monitoring your IT environment 47%
Detecting configuration changes across your network 46%
Managing and deploying software updates in complex environments 46%
Managing all of your applications and services in a unified way 45%
Troubleshooting network problems 36%
Guaranteeing system uptime for all of your systems (inventory, CRM, etc.) 36%

One of the key reasons that organizations will consider the use of SaaS solutions will be concerns about the total cost of ownership for messaging and related security.
Hosting Reasons
Reasons for Selecting Hosted Email to
Replace Internal Solutions
(% Responding Likely or Definitely Will)

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