MANAGE VISITOR REQUESTS & SUPPORT TICKETS
The Request Tracker module allows simple submission of requests, such as support tickets or public records requests. These tickets are then managed and responded to by assigned internal staff. Each user is able to view their specific requests and the responses to them.
- Use as a web-based support ticketing system.
- No more chasing down emails to find the status of requests or issues.
- Requests no longer 'fall through the cracks.'
- Provide self-service access where users can get updates on their requests.
- Automatic notifications go to appropriate users when updates are made.